Returns & Quality
Personalized books are final sale
Every SportsyTales book is written and printed for one specific person, from the details you provide. Because a personalized book cannot be resold or given to anyone else, all sales are final. That is why every book starts with a free Chapter 1 preview: please read the preview carefully and check every name, number, and detail before you order.
If your printed book has a quality problem
Mistakes in printing and damage in transit are different from a change of mind, and we want to hear about them. If your Paperback or Premium Hardcover arrives with a printing defect or damage — for example, misprinted or missing pages, a damaged cover, or binding problems — contact us within 30 days of delivery.
If we confirm a printing or damage defect, we will send a free reprint or replacement of the same book. You will not need to return the defective copy.
How to report a quality problem
- Email sportsytales@gmail.com within 30 days of delivery.
- Include the email address on your account, the book title from your Library, and your order details.
- Attach a clear photo showing the defect or damage.
Problems with a Digital PDF
If your PDF file is damaged, will not open, or is the wrong book, email us at sportsytales@gmail.com with your account email and book title, and we will re-send the correct file.
Name and detail errors — please check your preview
Your book is generated from the details exactly as you enter them, so a misspelling typed at creation will appear in the finished book. The free preview exists to catch this: review it before ordering, and fix any detail in your book before you pay.
If your book does not match the preview you approved because of an error on our side, tell us within 30 days of delivery and we will correct and re-send or reprint it free.